Contact Us

Our Easy and Convenient Ordering Process:
At Mpono Express we strive to make your shopping experience as seamless and hassle-free as possible. All purchases are made through our WhatsApp Business platform, ensuring a personalized and efficient service.

Step 1: Place Your Order:
To place an order, simply send us a message on WhatsApp stating the product(s) you wish to purchase. Our friendly customer service team will respond promptly to assist with your order.

Step 2: Provide Your Details:
When placing your order, please provide the following details:

- Your cellphone number
- Your email address
- A valid shipping address where your order will be delivered

Step 3: Select Your Shipping Method:
Choose from two convenient shipping options:

- Self-collection via PAXI: Collect your order from a PAXI location near you
- Direct delivery via THE COURIER GUY: Have your order delivered directly to your doorstep

Step 4: Make Payment:
Once your order is confirmed, we will provide you with our banking details. Simply make payment for your order using the provided banking details.

Step 5: Receive Your Order:
After payment has been made, your order will be shipped to you using your selected delivery method. You will receive:

- A receipt for your payment
- An order tracking number to track the status of your delivery

That's it! Our goal is to provide you with a seamless and enjoyable shopping experience. If you have any questions or concerns, please don't hesitate to contact us through WhatsApp.